Pergola Order Process
Our pergola ordering process is detailed below. Simply design a pergola that fits your specific needs and either order it online, or call us to place the order. We accept all major credit cards and personal checks.
- Design Your Pergola and order it. You can either order securely online, or call 800-352-1672 to place your order.
- The manufacturing process is 7-10 business days. Custom pergolas and larger pergolas will take about 14 days to manufacture. Once your order has shipped, we’ll notify you by email which will include tracking information. If you need a pergola rushed, please contact us.
- Our shipping company will contact you to arrange a specific delivery time. You must be present at time of delivery to receive the shipment.
- When your pergola arrives, you should have at minimum 2 people assisting to unload the pergola. For larger pergolas(20 foot and above), we suggest having 3-4 people to assist. You will need a hammer or crowbar to open the packaging. Watch our pergola shipping video for a review of our shipping and unloading process. Most pergola kit pieces weigh between 10 and 40 pounds, beams however can weigh between 50 and 85 pounds.
– For customers who have access to equipment, a forklift or skid loader with forks can be used to unload. - Review your order for missing, incorrect or damaged parts. Do not decline the shipment in the unlikely even parts are damaged. We’ll ship you replacement parts right away at no cost to the customer. There will be no need to file a claim with the freight carrier, we’ll take care of that. You must notify us of any damaged parts within 24 hours of delivery. Again, damaged parts is a very rare occurrence.